Support Hub
Welcome to the Story of My Life support hub! We know that preserving your legacy should be simple and stress-free, so we’ve compiled answers to the most common questions right here. Whether you’re curious about how to record videos, manage your account, or share your stories, you’ll find what you need. And if you need a little extra help, our support team is just a message away.
FAQs (frequently asked questions)
How does the gift subscription work?
When you purchase a gift, the recipient gets a digital gift card with a unique code they can use to start their subscription. You can have it emailed directly to them or send it to yourself to deliver in your own way
Can I customize the gift message?
Yes! You can write a personalized message when sending the gift. Whether it’s heartfelt, funny, or simple—your words add a personal touch they’ll remember.
Do they need to be tech-savvy to use SOML?
Not at all. SOML is designed for simplicity. If they can open a phone or computer, they can easily record their stories with just a few taps—no editing or tech skills required.
>Will they be reminded to record stories?
Yes. We send gentle reminders (daily or weekly) depending on their preferences—just enough to keep them engaged, without pressure.
Can they share their videos with others?
Yes. While all stories are private by default, users can easily choose to share specific recordings with family, friends, or loved ones—or keep everything as a digital time capsule.
How long do they have access?
The gift includes a full year of access. At the end of that period, they can renew on their own—but there’s no pressure or automatic charge after the gift term ends.
Is this a good gift for someone older?
Absolutely. Story of My Life is especially powerful for parents, grandparents, or anyone with a lifetime of wisdom. Many find it joyful and even therapeutic to reflect and record.
Can I give this as a last-minute gift?
Yes! You’ll receive an instant digital card you can send right away—perfect for birthdays, holidays, or surprise gestures.
What if they don’t use the gift?
We encourage participation with prompts and reminders. But if it goes entirely unused, just reach out to our support team—we’re happy to work with you.